Overview
At CryptVas, we are committed to providing high-quality printed products. Due to the nature of our business and the customization involved in our print-on-demand products, we do not accept returns. However, we strive to ensure your satisfaction and are here to assist with any issues you may encounter.
No Returns Policy
Print-on-Demand Products:
- CryptVas is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed their mind.
- However, in case of a damaged product or a manufacturing error, CryptVas offers a free reprint or a refund if you contact us within 14 days of product delivery. Please get in touch with Us using the “Submit issue” form and provide a clear photo showing the issue.
- Please note that CryptVas will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
Defective or Damaged Items
Eligibility for Refunds or Replacements:
- If you receive a defective or damaged item, please contact us within 14 days of receiving your order.
- Provide a detailed description of the issue and include photos of the defective or damaged item.
- We will review your request and, if approved, offer a replacement or refund.
Lost Packages
Lost During Shipping:
- If your package is lost during shipping, please contact us as soon as possible.
- We will work with the shipping carrier to locate your package. If the package cannot be found, we will offer a replacement or refund.
- Please note that we are not responsible for packages lost due to incorrect shipping addresses provided by the customer.
Contact Us
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return Refund and Returns Policy, please contact us at [email protected]